FAQs
How long does shipping take?
Orders are typically processed within 24h and shipping take 2–4 business days in the UK
Do you offer returns or exchanges?
Yes, we offer a 21-day return policy on all unused items. Simply contact our support team with your order number, and we’ll help arrange the return or exchange.
What if my item arrives damaged or faulty?
In the rare case your order arrives damaged, please email us within 48 hours of delivery with photos of the issue, and we’ll send a replacement or issue a refund right away.
How can I contact customer support?
You can reach our support team via customersupport@dreibach.co.uk or through the Contact Us form on our website.
Our team is available Monday–Friday, 9:00 AM to 5:00 PM (UK time).