Warranty

1. Our Warranty Promise

We want you to feel confident shopping with us. That’s why we offer a standard warranty on all products purchased from our store. This warranty ensures that you receive a functional product that meets reasonable quality expectations.

This warranty is separate from any manufacturer warranties that may also apply.

2. What Is Covered

Under this warranty, all products are covered for:

  • Manufacturing defects

  • Faulty materials or workmanship

  • Products that fail to operate under normal use

If a product is found to be defective under this warranty, we will offer a suitable resolution such as a repair, replacement, store credit, or refund at our discretion.

3. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear

  • Damage caused by accident, misuse, abuse, or neglect

  • Damage from improper installation or assembly

  • Damage caused by modifications or repairs by third parties

  • Cosmetic damage that does not affect product functionality

4. Warranty Duration

All products are covered by our standard warranty for [insert your chosen period, e.g., 12 months] from the date of delivery.

5. How to Make a Warranty Claim

To make a claim under this warranty:

  1. Contact our support team within the warranty period.

  2. Provide your order number or proof of purchase.

  3. Include a description of the issue, with photos or videos if possible.

Email: shopify@dreibach.co.uk
Phone: +44 2089001415

Our team will review your request and guide you through the next steps.

6. Delivery Damage

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and item(s).

7. Manufacturer Warranties (If Any)

Some products may include separate manufacturer warranties. Where available, we will honour those terms in addition to our own store warranty.

8. Contact Support

If you have questions about warranty coverage or need help, our support team is here to help:

  • Email: shopify@dreibach.co.uk

  • Contact form: via the website

  • Business hours: Monday–Friday, 9:00 AM–5:00 PM (UK)