Payment Policy

Last updated: 2nd February 2026

This Payment Policy explains the payment methods accepted on the Dreibach Ltd website, how payments are processed, and any related fees that may apply when placing or refunding an order.

1) Payment Service Provider

All payments on our website are securely processed through Shopify Payments, Shopify’s integrated payment gateway.

Dreibach Ltd does not store or process your full payment details directly. All payment information is encrypted and handled in accordance with industry security standards (PCI-DSS).

2) Accepted Payment Methods

We accept all payment methods supported by Shopify Payments at the time of purchase.

Depending on your device, browser, and location, this may include (but is not limited to):

  • Major debit and credit cards

  • Digital wallets and accelerated checkout options

  • Alternative payment methods enabled by Shopify

Available payment options are clearly displayed at checkout before you complete your order. The checkout page always shows the most up-to-date and accurate list of supported payment methods

3) Payment Currency

  • All transactions are processed in GBP (£).

4) Fees & Charges

  • We do not charge any payment processing fees or surcharges.

  • You will only be charged:

    • The product price shown on the product page, and

    • Any optional express delivery fee selected at checkout (if applicable).

There are no hidden fees.

5) Taxes & Duties

  • All prices include UK VAT where applicable.

  • We ship only within the United Kingdom, so no customs duties, import taxes, or brokerage fees apply.

  • The amount charged at checkout is the total amount you will pay.

6) Payment Timing

  • Payment is taken at the time you place your order.

  • Orders will not be dispatched until payment has been successfully authorised and received.

7) Refunds & Returns

  • Approved refunds are issued back to the original payment method used at checkout.

  • Refund processing times depend on your bank or payment provider and typically take 3–10 business days after we issue the refund.

  • Any express delivery fees are non-refundable unless the return is due to an error on our part.

For full details, please refer to our Returns & Refunds Policy.

8) Payment Issues

If your payment is declined or you experience issues at checkout:

  • Double-check your billing details

  • Try an alternative payment method

  • Contact your card issuer or bank

If the issue persists, please contact us and we’ll be happy to help.

9) Contact Us

If you have any questions about payments, billing, or refunds, you can contact us at:

Dreibach Ltd
Company number: 11302910
Headquarters & Returns: Unit 2, Capital Business Park, 8 Manor Way, Borehamwood, WD6 1GW
Registered Office: 18, The Broadway, East Ln, Wembley, HA9 8JU
Email: shopify@dreibach.co.uk
Tel: +44 2089001415