FAQs
How long does shipping take?
Order before 2pm UK time Monday to Friday for same-day dispatch, excluding bank holidays. UK delivery normally takes 1–3 working days after dispatch.
Do you offer returns or exchanges?
Yes, we offer a 14-day return policy on all unused items. Simply contact our support team with your order number, and we’ll help arrange the return or exchange.
What if my item arrives damaged or faulty?
In the rare case your order arrives damaged, please email us within 48 hours of delivery with photos of the issue, and we’ll send a replacement or issue a refund right away.
How can I contact customer support?
You can reach our support team via shopify@dreibach.co.uk or through the Contact Us form on our website.
Our team is available Monday–Friday, 9:00 AM to 5:00 PM (UK time).