FAQs
Are these baubles truly shatterproof?
What sizes and colours are included in the set?
Can these baubles be used for more than just the tree?
How long does shipping take?
Order before 4pm UK time Monday to Friday for same-day dispatch, excluding bank holidays. UK delivery normally takes 1–2 working days after dispatch.
Do you offer returns or exchanges?
Yes, we offer a 14-day return policy on all unused items. Simply contact our support team with your order number, and we’ll help arrange the return or exchange.
What if my item arrives damaged or faulty?
In the rare case your order arrives damaged, please email us within 48 hours of delivery with photos of the issue, and we’ll send a replacement or issue a refund right away.
How can I contact customer support?
You can reach our support team via shopify@dreibach.co.uk or through the Contact Us form on our website.
Our team is available Monday–Friday, 9:00 AM to 5:00 PM (UK time).