FAQs
Are these Moroccan lantern lights suitable for outdoor use in the UK climate?
How are the string lights powered, and are batteries included?
What kind of light do these lanterns emit, and can I change the lighting effect?
How long does shipping take?
Order before 4pm UK time Monday to Friday for same-day dispatch, excluding bank holidays. UK delivery normally takes 1–2 working days after dispatch.
Do you offer returns or exchanges?
Yes, we offer a 14-day return policy on all unused items. Simply contact our support team with your order number, and we’ll help arrange the return or exchange.
What if my item arrives damaged or faulty?
In the rare case your order arrives damaged, please email us within 48 hours of delivery with photos of the issue, and we’ll send a replacement or issue a refund right away.
How can I contact customer support?
You can reach our support team via shopify@dreibach.co.uk or through the Contact Us form on our website.
Our team is available Monday–Friday, 9:00 AM to 5:00 PM (UK time).